If you are unhappy with HPOH’s handling of your enquiry, email info@holidayparkownershelp.co.uk with the subject “Complaint”. Include your name, reference number, what happened and what you would like us to do.
We will acknowledge the complaint and investigate it fairly. We aim to provide a substantive response within 20 UK working days, or explain if more time is reasonably required.
If your complaint relates to an independent solicitor, claims business, finance provider or another professional to whom you were introduced, that organisation’s own complaints process and regulator or ombudsman arrangements may apply. We will help identify the correct route where possible.
Data-protection complaints may also be raised with the UK Information Commissioner’s Office.