Haven offers holiday home ownership at parks across the UK. If your experience differs from what you understood at purchase, the relevant Haven documents, park, year of purchase and statements made by the sales team all need to be considered.
Concerns an owner may want reviewed
- Total annual costs compared with the original ownership illustration
- Letting income assumptions and deductions
- Resale, part-exchange or buy-back expectations
- Licence duration, park rules or upgrade discussions
- Statements about personal use, season dates or facilities
- Finance arranged in connection with the purchase
HPOH does not suggest that every loss or complaint gives rise to a claim. The purpose of the assessment is to identify the facts and evidence in your individual case.